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Knowledge Exchange > Health Equity > Working with Immigrants, Refugees & Ethnoracial Communities > Pages > About_settlement_counselors_course.aspx  

About the Settlement Counselors' Course 

Select from the following topics to learn more about the Refugee Mental Health course for settlement counselors:

1. Description/Learning Objectives
2. Target Audience
3. Time/Date/Location
4. Delivery Method
5. Cost
6. Accreditation
7. Registration
8. Contact

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1. Description/Learning Objectives

This course presents the fundamental concepts of refugee mental health, with a focus on determinants of mental health, common mental disorders and best practices for support. It is designed to provide settlement workers (as well as social workers and social service providers) with the necessary information, skills and tools required to identify, screen and support refugee clients with mental health problems.

After successfully completing this course, participants will be able to:

  • Identify the key determinants of refugee mental health
  • Recognize symptoms of mental health problems in refugees
  • Explain the impact of mental illness on families
  • Discuss the unique mental health needs of refugee subgroups (children, women, seniors, survivors of torture, refugees with disabilities, LGBTTIQ)
  • Demonstrate basic counseling and case-management skills
  • Work effectively with interpreters
  • Describe principles of trauma-informed care and best practices in mental health promotion
  • Apply strategies to prevent burnout and vicarious trauma

When possible, this course is run concurrently with the Refugee Mental Health course for health care professionals to promote inter-sector and inter-professional collaboration through the online community of practice (CoP). CoP access is granted mid-way through the session, to those active in the course. 

2. Target Audience

Ontario settlement counselors, social workers and other social service providers working directly with refugees. This includes professionals working in settlement services, youth work, housing, employment, education, social support or community services.

3. Time/Date/Location

This online course is self-directed. Participants are expected to complete the online modules at their own pace, within their registered four-week session. Sessions range in date (please see the Course FAQs page for information and registration). There is no formal testing.

4. Delivery Method

Online delivery.

The course consists of seven self-directed online modules, which are open for approximately four weeks.  

The course is self-paced and can be accessed from any computer 24 hours a day, 7 days a week. Approximate completion time: seven to ten hours, minimum. Completion times will vary widely. We advise you to begin the course content as soon as you have access, monitor your time needed to complete a module and pace yourself accordingly.

The modules include readings, video clips, supplemental reading materials and a variety of learning activities.

Participants must score 100% on the short review quizzes at the end of each module (unlimited attempts), complete the pre/post-test and complete the course evaluation to receive a letter of completion.

Participants successfully completing all course requirements will receive a letter of completion, issued by CAMH. Letters of completion will be mailed to the address with which you registered.

Mid-way through the course session, participants active in the course gain access to the Community of Practice (CoP), where they can continue collaborating.

5. Cost

Registration is free to Ontario professionals (please see “Target Audience” above, to check eligibility).

NOTE: We now charge a $15 fee (to cover accreditation and administrative costs), for the letter of completion. If you would like to receive the letter of completion, you must pay this fee at the end of the course. More information about method of payment will be available soon.

6. Accreditation

This course has been approved as an accredited event by the Office of Continuing Education and Professional Development, Faculty of Medicine, University of Toronto.

7. Registration

To register, go to the 'How do I register?" section of the Course FAQs page. Choose one of the four session dates available; you will be asked to complete an online form with your name, contact information, organization at which you work and your job title/position. 

Once you have registered in the course:

  • Please record the course session date you have registered for; you will not receive a confirmation of registration. By having submitted the online registration form please consider yourself registered.
  • You will receive a 'welcome' email one week before your session starts. You will receive your login information by email on the first day of your session.

8. Contact

Janet Ngo at janet.ngo@camh.ca or at 416 535-8501 x34483 for course inquiries.

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